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Aug 7, 20163 min read

What has happened to L&D?

Peter Senge popularised the term “learning organisations” in 1990, yet most businesses today are nothing like what he envisaged, in spite...

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Mar 15, 20163 min read

Are you Serious about your Values?

I see values on the walls or glass doors of most organisations. Most are good intentions, rather than current reality. Values are what...

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May 12, 20153 min read

Losing Customer Loyalty: Lessons from MTN

My second year of teaching in Johannesburg was 1998. I was soon to discover a passion for business, and have the fire of positive...

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Aug 31, 20143 min read

Support: a Neglected Factor in Smartphone Purchases

Smartphones are technologically advanced,Â and therefore need excellent support,Â both from a help-desk perspective and repairs or...

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Feb 1, 20132 min read

Graeme Smith versus The Gambia

Congratulations to Graeme Smith, who takes the field today, earning his 100th Test as Protea Captain. Some of us may recall how he took...

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