Serve

What has happened to L&D?

Peter Senge popularised the term “learning organisations” in 1990, yet most businesses today are nothing like what he envisaged, in spite...

Are you Serious about your Values?

I see values on the walls or glass doors of most organisations. Most are good intentions, rather than current reality. Values are what...

Losing Customer Loyalty: Lessons from MTN

My second year of teaching in Johannesburg was 1998. I was soon to discover a passion for business, and have the fire of positive...

Support: a Neglected Factor in Smartphone Purchases

Smartphones are technologically advanced,Â and therefore need excellent support,Â both from a help-desk perspective and repairs or...

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Graeme Smith versus The Gambia

Congratulations to Graeme Smith, who takes the field today, earning his 100th Test as Protea Captain. Some of us may recall how he took...

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Overstretching eBucks?

I love FNB. They were there for me when I was 16, and they’re there for me now that I’m…well, now. Michael Jordaan is a visionary, with a...

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U2 can be Successful

I am taken with the feedback from last night’s U2 concert in Johannesburg. Queues for food and drinks were long – not the least because...

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Hard to say I’m sorry

I am not innocent. I get upset, just like you. I do, however, apologise quickly when shown my mistakes. Please indulge a brief rant....

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Losing your Brand, or loosing it?

Positioning is fragile. Al Ries first used the word “positioning” almost 30 years ago to mean the battle for wrung 1 and 2 on a...