QUALITY?

How can you ensure quality interactions and delivery, even when many of your team members are off-site?

LEADERSHIP?

Are your teams engaged, responsive and led effectively, enhancing individual & organizational reputation?

ENERGY?

Are you managing

your energy and resources, to ensure business sustainability with wellness?

UNEXCEPTIONAL CX?

Does your knowing become doing on the frontlines, where positive customer experience (CX) is critical?

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WHAT'S STOPPING YOU

From Sustaining Stellar Performance?

FOCUSED PEOPLE

We help Leaders and their Teams sustain High Performance, wholeheartedly.

Focus is all about being attentive and making adjustments to keep seeing clearly.

Are you trying to "do more with less", run "leaner" and provide exceptional customer experiences, while managing a mostly-remote workforce?

We feel your pain. While "work-from-home" (WFH) has enabled new levels of autonomy and business continuity, it has introduced challenges to business models, quality assurance and social interaction. These challenges are not going away soon, neither is the need to balance profit and customer-centricity, employee engagement and execution, innovation and consistency.

With 4IR and the rise of tech (AI, machine learning etc), many fear for their jobs. Yet the things that are irreplaceably human are often eroded, not rewarded. These "heart" skills, such as empathy, emotional , creativity and accountability, are vital to competitive advantage. Leaders who aren't curious, caring and connected to their customers and colleagues will become dinosaurs, since their choice is to use "reptilian" thinking.

Focused People helps you deliver on your mandate, with your reputation and well-being intact. How, exactly? By turbo-charging team energy, connection and delivery on KPI's, without sacrificing a positive work climate and customer experience.

Ready for your teams be exceptional? Contact us for a free consultation.

OUR DIFFERENCE

We don't just talk about growth; we partner with you to achieve it in real-time, on the ground, for the long term.

We complement your strategy and align your teams, while supplementing their diet with specific support born out of work across 17 industries, 19 nations and more than 20 years.

We are known for being transparent and "thinking like owners" on your behalf, to achieve targets, innovate solutions and serve your customers excellently, even in uncertain times. We act as an independent "sounding board" and blend research, dialogue and consultation to understand your context and offer bespoke leadership experiences and team performance consulting.

We offer agile delivery methods and quick turnaround times. Ready?

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OUR FOCUS AREAS

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Individual

1. Versatile

Leadership™

Only 13% of organisations excel at developing world-class leaders, even though this would more than double their financial performance (Deloitte, 2019). Uncertainty requires effective thinking, being and doing. We will help your leaders master energy, communication, strategy execution and executive presence effectively. In so doing, they will minimize stress, catalyze commitment and coach their teams to greatness. Ready?

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Team

2. Team

Performance

High-performance teams achieve spectacular results, consistently, while harnessing diversity, challenging each other and collaborating, with a hunger to learn. In a world where hybrid remote and physical teams need to achieve great results, we optimize team productivity and execution capability. We offer practical support, online and "in the trenches", to resource your teams and enhance their effectiveness. Can you afford to wait?

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Organization

3. Customer

Experience

Being the best is not as good as being ever better. A constant quest to improve performance and to listen, learn and innovate creates exceptional customer experiences. Innovation, however, stems from an ecosystem, not an event. How agile are you? Increase your market share and revenue, while stabilizing your "core" and enhancing your reputation. Develop the mindsets and practices of continuous improvement for long-term results.

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