Graeme Smith reaches a milestone 100 Tests as a captain, having shown sheer determination and hard work at his game, unlike those who will be given an extra day off per week.
Category Archives: Serve
Customer Experience, Service and Culture
I love FNB. They were there for me when I was 16, and they’re there for me now that I’m…well, now. Michael Jordaan is a visionary, with a track record of innovation, openness and collaboration. Why, then, is some of their latest marketing misleading? “eBucks” is still one of the most lauded reward system, far [...]
I am taken with the feedback from last night’s U2 concert in Johannesburg. Queues for food and drinks were long – not the least because tokens needed to be purchased first. Merchandise was no easier to obtain, as one of my GIBS colleagues can attest – a mere 90 minutes – in a pressing crowd [...]
I am not innocent. I get upset, just like you. I do, however, apologise quickly when shown my mistakes. Please indulge a brief rant. There is a point to it. I am seldom unsettled. But the Saturday manageress at a certain Randburg sports centre, known for its indoor cricket, netball and soccer, managed to raise [...]