Category Archives: Person to Person

Cultural Intelligence, Rapport, Interpersonal Communication, Diversity and Alignment

Xenophobia?

The World Cup is won, but the Legacy is yet to be tested.
We can already see the infrastructure – which would not have been prioritised otherwise. We know the tourism – and other – benefits will start to be felt, within the next few years. And Spain is now inexorably linked to South Africa.
We have [...]

One Day Only!

I am amazed at the difference a day makes!
Last week, I was disappointed by the fact that the urgency I felt was not shared by my client. I had done everything in my power to make progress simple and – I thought – natural. Yet the phone didn’t ring – even when I stared at [...]

A simple engagement

All it took was one moment, and I knew that I was transformed!
No, nothing spiritual here (welcome though that is); rather, I am referring to a case of exceptional service, from a JHB North plumber.
The background: I am notoriously inept when it comes to being a handyman. Yet I am the best equipped to facilitate [...]

Hard to say I’m sorry

I am not innocent. I get upset, just like you. I do, however, apologise quickly when shown my mistakes. Please indulge a brief rant. There is a point to it.
I am seldom unsettled. But the Saturday manageress at a certain Randburg sports centre, known for its indoor cricket, netball and soccer, managed to raise my [...]